Building a knowledge base used to take weeks. Now, you can create one in minutes with the right tools. A knowledge base generator automatically transforms your input, whether it's screen recordings, PDFs, or simple text, into organized, searchable articles.

Let me show you exactly how to build your knowledge base from scratch, step by step.

What You'll Need

For this guide, we're using two tools that work perfectly together:

• Helpjuice - Your main knowledge base platform (handles everything: creation, organization, search, analytics)
• Wizardshot - For creating visual step-by-step tutorials with automatic screenshots

You can start with just Helpjuice if you're not documenting visual processes. Add Wizardshot later when you need screenshot-based tutorials.

Step 1: Create Your Knowledge Base (2 Minutes)

Head to Helpjuice and sign up. You only need:

• Email address
• Username
• That's it. No credit card required. 

Once you sign in, you're immediately in your knowledge base dashboard. Your empty KB is ready to fill with content.

Step 2: Set Up Your Structure (5 Minutes)

Before creating articles, organize how information will be grouped. Think about how your users search for help, not how your company is structured.

Create 3-5 main categories. For example:

• Getting Started
• Account Management
• Troubleshooting
• Advanced Features
• FAQs

You can always add more categories later. Start simple.

Step 3: Generate Your First Article (10 Minutes)

This is where knowledge base generators shine. Instead of writing from scratch, you have multiple options.

Option A: AI Article Generation from Text

Click "Create Article" in your Helpjuice dashboard.

You can:

• Type naturally - Write or paste your content. The AI formats it properly with headings, bullets, and structure
• Upload a document - Drop in a PDF or Word file. It converts to a web article automatically
• Paste a video link - Share a YouTube tutorial URL. AI generates an article from the video content
• Record voice - Just talk through the process. AI transcribes and structures it

For your first article, try the simplest approach: type or paste existing content. The AI handles formatting, creates logical sections, and suggests titles.

Review the generated draft, make any tweaks, and click "Publish." Your first article is live.

Option B: Create Step-by-Step Visual Tutorials

For processes that need screenshots, use Wizardshot.

Step 1: Install the Wizardshot Chrome extension

Step 2: Click the extension and start recording

Step 3: Perform the task you want to document. Wizardshot automatically:

• Captures screenshots of each action
• Generates text descriptions
• Numbers the steps
• Adds annotations

Step 4: Stop recording. Wizardshot creates a complete tutorial.

Step 5: Export directly to your Helpjuice knowledge base. The visual guide appears as a formatted article.

This takes 5-10 minutes total, and you get professional documentation with zero writing.

Step 4: Enhance with AI Features (3 Minutes)

Helpjuice's AI can improve your articles automatically.

[Screenshot needed: AI suggestion panel in Helpjuice]

After creating an article, the AI suggests:

• Better titles - More engaging, search-friendly headlines
• Keywords - Terms that improve searchability
• Subtitles - Makes content easier to scan
• Related articles - Links to connect your documentation

Accept the suggestions that make sense. This optimization happens in seconds.

Step 5: Make It Searchable (Already Done!)

Here's the magic: your knowledge base is already searchable. Helpjuice's AI-powered search works even when people:

• Misspell words
• Use different terminology
• Ask questions instead of using keywords
• Search in different languages

No configuration needed. It just works.

Step 6: Customize Your Knowledge Base (10 Minutes)

Make it match your brand.

In settings, you can:

• Upload your logo
• Change colors to match your brand
• Customize the domain (help.yourcompany.com)
• Set up access controls (public vs. internal)

The customization is visual—no coding required. Drag, drop, click.

Adding More Articles: The Fast Way

Once your first article is published, scale up quickly.

Use Article Requests for Team Collaboration

Anyone on your team can request an article by:

1. Clicking "Request Article"
2. Describing what's needed
3. Submitting the request

The system notifies designated contributors. They can respond with:

• Text explanations
• Voice recordings
• Document uploads
• Video links

AI generates the article from their input. The requester reviews and publishes. This crowdsources documentation across your organization without bottlenecking on one person.

Batch Import Existing Documentation

Have PDFs, Word docs, or old wiki pages? Upload them all at once.

[Screenshot needed: Helpjuice bulk import screen]

Helpjuice converts them to web articles automatically. You can then review and refine each one.

Making Your Knowledge Base Multilingual

Need documentation in multiple languages?

Enable multi-language support and add translations. You can:

• Manually translate articles
• Use AI translation for drafts
• Maintain separate content for each language

All language versions stay synced when you update the original article.

Track What's Working

Analytics show you what people actually use.

Key metrics include:

• Most viewed articles
• Search terms people use
• Articles with high exit rates (need improvement)
• Knowledge gaps (searches with no results)

Use this data to prioritize what to document next.

Integrating with Your Workflow

Connect your knowledge base to tools you already use.

Available integrations:

• Slack - Search KB from Slack commands
• Chrome Extension - Access KB from any webpage
• Support Tools - Pull articles into tickets
• Teams/Discord - Share articles in channels

These integrations bring knowledge to where your team already works.

Best Practices for Long-Term Success

1. Start Small, Build Consistently

Don't try to document everything on day one. Add 2-3 articles per week. Build momentum gradually.

2. Use Real Support Questions

Your support tickets and chat conversations are goldmines. Turn frequently asked questions into articles immediately.

3. Keep Articles Focused

One topic per article. If an article covers too much, split it into multiple articles with cross-links.

4. Update Based on Feedback

Add a feedback widget to articles. When people say something's unclear, revise it.

5. Assign Content Owners

Each category should have an owner responsible for keeping articles current.

6. Review Quarterly

Set calendar reminders to audit your KB every three months. Remove outdated content, update changed processes, consolidate duplicates.

7. Make It Visible

Add KB search to your website, link it in email signatures, mention it in support responses, and pin it in Slack channels.

Common Questions

How long until I see results? Most teams see reduced support tickets within the first week. Customer satisfaction improves as people find answers faster.

What if I'm not technical? You don't need any technical skills. If you can write an email, you can use these tools. The AI handles all complex formatting.

Can I try this for free? Yes. Helpjuice offers a 14-day free trial with full features. Wizardshot has a free plan for basic tutorials.

What if my team doesn't adopt it? Make it visible and useful. Integrate it into existing workflows rather than making it a separate destination. Share wins publicly ("This article reduced tickets by 40%").

How do I migrate from my current solution? Most platforms offer migration assistance. You can export content from your old system and import it, or Helpjuice's team can handle migration for you.

The Bottom Line

Knowledge base generators eliminate the hardest part of documentation: the actual writing and formatting. You provide the information in whatever format is easiest (text, voice, screen recording, documents), and AI transforms it into professional articles.

The combination of Helpjuice for comprehensive knowledge management and Wizardshot for visual tutorials gives you everything needed to document processes in minutes instead of hours.

Stop answering the same questions repeatedly. Start building your knowledge base today.